M-Pesa down? Live outage status and reports

1
Reports (24h)
M-Pesa Logo

Is M-Pesa down today or working fine?

Currently, there are no major outages affecting M-Pesa in Kenya. In the last 24 hours, only a small number of reports have been submitted. The situation is within the normal range.

How is the status of M-Pesa determined?

The status is calculated based on user reports submitted during the last 24 hours. A small number of reports usually indicates normal operation.

Based on user reports • Last updated at 13 Oct 2026 at 18:52

Outage report timeline

1 reports were recorded for M-Pesa over the past 24 hours.

The first reports appeared around 8am. The highest number of reports occurred around 8am.

Outage reports
Average (last 7 days)
Current
13 Oct 2026 at 18:52
reports
in the last hour
7pm 9pm 11pm 1am 3am 5am 7am 9am 11am 1pm 3pm 5pm Check now
↯
First report
8am
↗
Highest peak
8am · 1 reports
◔
Status
Normal
⌘
Affected
Normal operation
● Live data

Latest user reports for M-Pesa

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

V
Viona 1 week ago
My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service inclu...
V
Viona 1 week ago
My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service inclu...

What problems are users reporting with M-Pesa?

Users most often report the following issues:

  • ⚠️ App Not Working
    100
  • ⚠️ Payments Not Working
    0
  • ⚠️ Transaction Failed
    0
  • ⚠️ Unable to Send Money
    0
  • ⚠️ Login Problems
    0

Affected areas

Reports have recently increased in the following locations:

  • 📍 Nairobi
  • 📍 Mombasa
  • 📍 Hyderabad
  • 📍 Kisumu
  • 📍 Johannesburg
  • 📍 Dbaïyé
  • 📍 Lucerne
  • 📍 Bangkok
  • 📍 Telford
View outage map

What can you do now?

No major outages are currently known. If you still experience problems:

  1. Check your internet connection or device
  2. Look for official updates from M-Pesa
  3. Submit a report if the issue continues

Are you having problems with M-Pesa?

Share your experience with M-Pesa. Your report helps others understand whether the service is currently down.

V
Viona 1 week ago
📍 Postal code 00100
My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service including buying data bundles
V
Viona 1 week ago
📍 Postal code 00100
My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service including buying data bundles
W
Wanjiku Mwangi 2 weeks ago
📍 Postal code 200
M-PESA is not working properly for me today. Payments are taking a long time to go through and some transactions are failing.
R
Rethabile 3 weeks ago
📍 Postal code 340
My app is giving problem when I login and I do update it
R
Rethabile 3 weeks ago
📍 Postal code 340
My app is giving problem when I login and I do update it
S
Samuel 3 weeks ago
📍 Postal code 40100
M-Pesa is not working properly for me today. I keep getting errors when trying to send money or make payments.
W
Wilson Wanjere 1 month ago
Debit has been effected in my bank account but no credit has appeared in my mpesa
F
Francis Muraya 1 month ago
📍 Postal code Kisii
I can't receive money from outside country
C
Collince Ochieng 1 month ago
📍 Postal code Nairobi
My friend just me money via Remitly but mpesa has fail to process the transaction
E
Eileen 1 month ago
📍 Postal code 30100
Some money was sent to me from France via Ria but it hasn’t shown on my account yet,on the senders part they have already sent the money they are saying the problem is with Mpesa
A
Ahamed Malik 2 months ago
📍 Postal code B17 0PJ
Hi I'm trying to send money to my family through world remit. But the world remit application keeps saying mpesa is not operational in Kenya due to technical difficulties. Can you advise if their is a problem with mpesa and world remit operations. Will appreciate your advise.
E
Evalyn Mutinda 2 months ago
📍 Postal code Nairobi
Some accounts are not completing and some are taking far too long
I
Isaiah 2 months ago
📍 Postal code Nairobi
Transactions not completing
B
Brian 2 months ago
M-Pesa has not been working properly in Nairobi. Payments are delayed and some transactions fail to complete.
H
Hermann 2 months ago
📍 Postal code Nairobi
Transfer to mpesa from europa needs more then 24 hours.
J
James 3 months ago
📍 Postal code Nai
I wanted to fund my wallet but cannot. I was deducted from mpesa yet I got an email saying deposit couldn't go through
C
CHARLES NJUGUNA 3 months ago
📍 Postal code 00100
I have requested for mpesa statement like 4 times and no response
A
Alfayo Ronoh 3 months ago
📍 Postal code Kiambu
I had saved a fixed deposit on kcb mpesa and Target savings , currently now I'm not seeing balance yet I can't save any amount to my saving account
K
Kevin Otieno 3 months ago
📍 Postal code 40100
Some transactions are delayed and payments are not going through properly.
B
Brian Mwangi 4 months ago
M-Pesa has not been working properly for me today in Nairobi. Transactions are taking much longer than usual and some payments are failing.

Report a service issue

Briefly describe your experience with M-Pesa. Your report helps others see if the service might currently be down.

The name you enter will appear next to your report.

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