Increased number of user reports indicating possible issues.

Where are M-Pesa issues reported?

Reported issues are mainly coming from: Nairobi, Amsterdam, Riyadh, Doha, Mombasa.

M-Pesa down in Kenya? Live outage status and problems

Q: What problems are users reporting with M-Pesa?

Users report the following issues: Transaction Failed, Login Problems, Payments Not Working.

Reports (24h)

Is M-Pesa having problems right now?

Currently, there are more issues than usual affecting M-Pesa in Kenya. In the last 24 hours, a higher number of reports has been recorded. There is no confirmed major outage at this time.

Most commonly reported: Transaction Failed and Login Problems

Why might there be issues with M-Pesa?

An increased number of reports has been detected recently. This may indicate temporary problems affecting some users.

Based on user reports • Last updated at 02 Nov 2026 at 06:46

Outage report timeline

6 reports were recorded for M-Pesa over the past 24 hours.

The first reports appeared around 8am. The highest number of reports occurred around 2pm.

Outage reports

Average (last 7 days)

Current

02 Nov 2026 at 06:46

reports

in the last hour

7am 9am 11am 1pm 3pm 5pm 7pm 9pm 11pm 1am 3am 5am Check now

↯

First report

8am

↗

Highest peak

2pm · 2 reports

◔

Status

Elevated

⌘

Affected

Regionally affected

Latest user reports for M-Pesa

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

Nashon 21 hours ago

Hello Safaricom Team, I am expecting an international mobile wallet transfer from STC Bank/Western Union into my M-Pesa...

Cathy 4 days ago

Transfer from my international bank to mpesa is in limbo since 7am. Alot of issues yesterday as well.

What problems are users reporting with M-Pesa?

Users most often report the following issues:

⚠️ Transaction Failed

83
⚠️ Login Problems

17
⚠️ Payments Not Working

0
⚠️ Unable to Send Money

0
⚠️ App Not Working

0

Affected areas

Reports have recently increased in the following locations:

📍 Nairobi
📍 Amsterdam
📍 Riyadh
📍 Doha
📍 Mombasa
📍 Hyderabad
📍 Dar es Salaam
📍 Naaldwijk
📍 Telford
📍 Etobicoke
📍 Dammam
📍 Boston

View outage map

What can you do now?

Reports have increased recently. You may want to:

Expect possible interruptions
Wait a few minutes and try again
Submit a report if you are affected

Are you having problems with M-Pesa?

Share your experience with M-Pesa. Your report helps others understand whether the service is currently down.

Nashon 21 hours ago

📍 Postal code Riyadh

Hello Safaricom Team, I am expecting an international mobile wallet transfer from STC Bank/Western Union into my M-Pesa account, but the funds have not reflected yet. Here are the transaction details: • Partner Reference Number: FT263049H8LC • Recipient Name: Nashon Urinda • Transaction Date: October 31, 2026 Could you please check if this transfer is held up in the incoming gateway or pending verification? Thank you."

Cathy 4 days ago

📍 Postal code Nairobi

Transfer from my international bank to mpesa is in limbo since 7am. Alot of issues yesterday as well.

SAMUEL MBUGA 4 days ago

📍 Postal code Nairobi

No connection... service unavailable...mpesa transaction fail

Eric Mungai 5 days ago

Mpesa not working

Daniel Githinji 5 days ago

Tried to pay fare in the morning and it refused a couple of times. I almost got thrown out of the matatu

Wendell Killion 5 days ago

📍 Postal code Nairobi

Tried transferring money from my mshwari savings account to my mpesa account, didn’t receive a confirmation message that the funds are transferred and my mshwari now reads 0ksh

Philip 5 days ago

📍 Postal code Nairobi

Mpesa is down Paybill and send money can't be processed

Gideon 5 days ago

📍 Postal code Eldoret

My mpesa isn't working I have tried buying credit but it's failing

Viona 3 weeks ago

📍 Postal code 00100

My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service including buying data bundles

Viona 3 weeks ago

📍 Postal code 00100

My mpesa isn't working since yesterday 8pm.neither is the customer care helpline. Neither is any safaricom.service including buying data bundles

Wanjiku Mwangi 1 month ago

📍 Postal code 200

M-PESA is not working properly for me today. Payments are taking a long time to go through and some transactions are failing.

Rethabile 1 month ago

📍 Postal code 340

My app is giving problem when I login and I do update it

Rethabile 1 month ago

📍 Postal code 340

My app is giving problem when I login and I do update it

Samuel 1 month ago

📍 Postal code 40100

M-Pesa is not working properly for me today. I keep getting errors when trying to send money or make payments.

Wilson Wanjere 2 months ago

Debit has been effected in my bank account but no credit has appeared in my mpesa

Francis Muraya 2 months ago

📍 Postal code Kisii

I can't receive money from outside country

Collince Ochieng 2 months ago

📍 Postal code Nairobi

My friend just me money via Remitly but mpesa has fail to process the transaction

Eileen 2 months ago

📍 Postal code 30100

Some money was sent to me from France via Ria but it hasn’t shown on my account yet,on the senders part they have already sent the money they are saying the problem is with Mpesa

Ahamed Malik 2 months ago

📍 Postal code B17 0PJ

Hi I'm trying to send money to my family through world remit. But the world remit application keeps saying mpesa is not operational in Kenya due to technical difficulties. Can you advise if their is a problem with mpesa and world remit operations. Will appreciate your advise.