6
Reports (24h)
Safaricom Logo

Is Safaricom having problems right now?

Currently, there are more issues than usual affecting Safaricom in Kenya. In the last 24 hours, a higher number of reports has been recorded. There is no confirmed major outage at this time.

Most commonly reported: Slow Mobile Internet and No Signal

Why might there be issues with Safaricom?

An increased number of reports has been detected recently. This may indicate temporary problems affecting some users.

Based on user reports • Last updated at 02 Nov 2026 at 07:59

Outage report timeline

6 reports were recorded for Safaricom over the past 24 hours.

The first reports appeared around 1pm. The highest number of reports occurred around 6pm.

Outage reports
Average (last 7 days)
Current
02 Nov 2026 at 07:59
reports
in the last hour
8am 10am 12pm 2pm 4pm 6pm 8pm 10pm 12am 2am 4am 6am Check now
↯
First report
1pm
↗
Highest peak
6pm · 3 reports
◔
Status
Elevated
⌘
Affected
Regionally affected

Latest user reports for Safaricom

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

E
Everlyn 2 days ago
No connection on my router
J
Jason 5 days ago
My internet connection has been very slow. Is anyone else experiencing the same issue?

What problems are users reporting with Safaricom?

Users most often report the following issues:

  • ⚠️ Slow Mobile Internet
    50
  • ⚠️ No Signal
    17
  • ⚠️ Mobile Data Not Working
    17
  • ⚠️ Network Connection Problems
    17
  • ⚠️ Calls Not Connecting
    0

Affected areas

Reports have recently increased in the following locations:

What can you do now?

Reports have increased recently. You may want to:

  1. Expect possible interruptions
  2. Wait a few minutes and try again
  3. Submit a report if you are affected

Are you having problems with Safaricom?

Share your experience with Safaricom. Your report helps others understand whether the service is currently down.

E
Everlyn 2 days ago
📍 Postal code Nairobi
No connection on my router
J
Jason 5 days ago
📍 Postal code 00100
My internet connection has been very slow. Is anyone else experiencing the same issue?
C
Cynthia akinyi awende 1 week ago
📍 Postal code 40100
My call keep on disconnecting yet i have enough airtime
n
nyaga Derrick 2 weeks ago
📍 Postal code kirinyaga
problem with reactivating one of my simcad
P
Paul Mbugua 2 weeks ago
📍 Postal code 01002
Network lag
P
Paul Mbugua 2 weeks ago
📍 Postal code 01002
Network lag
D
Daniel Kiptoo 3 weeks ago
📍 Postal code 00200
My Safaricom connection has been unstable, and I am having trouble using mobile data and making calls.
I
Irene Muigai 4 weeks ago
📍 Postal code 00502
The internet keeps dropping Osupuko Estate Rongai
B
Brian Mwangi 1 month ago
📍 Postal code 00100
My Safaricom internet connection has been very unstable today. The connection keeps dropping and pages take a long time to load.
J
Jacob 1 month ago
📍 Postal code Thika
No fiber internet
A
Amina 1 month ago
📍 Postal code 80100
Safaricom has been having network problems in Mombasa today. Mobile data is very slow and calls keep dropping.
D
Daniel Kiptoo 1 month ago
📍 Postal code 00506
Safaricom has been having connection issues. The network keeps dropping and mobile data is extremely slow.
L
Lusasi Nzaywa 1 month ago
📍 Postal code Siaya
Data is a nightmare, Calls are dropping This is the norm in siaya for the past 7 months
I
Isaac Nzioka 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac Nzioka 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues

Report a service issue

Briefly describe your experience with Safaricom. Your report helps others see if the service might currently be down.

The name you enter will appear next to your report.

Other related services

These services are often searched together with similar issues.