3
Reports (24h)
Safaricom Logo

Is Safaricom down today or working fine?

Currently, there are no major outages affecting Safaricom in Kenya. In the last 24 hours, only a small number of reports have been submitted. The situation is within the normal range.

How is the status of Safaricom determined?

The status is calculated based on user reports submitted during the last 24 hours. A small number of reports usually indicates normal operation.

Based on user reports • Last updated at 13 Oct 2026 at 09:23

Outage report timeline

3 reports were recorded for Safaricom over the past 24 hours.

The first reports appeared around 1pm. The highest number of reports occurred around 1pm.

Outage reports
Average (last 7 days)
Current
13 Oct 2026 at 09:23
reports
in the last hour
10am 12pm 2pm 4pm 6pm 8pm 10pm 12am 2am 4am 6am 8am Check now
↯
First report
1pm
↗
Highest peak
1pm · 1 reports
◔
Status
Normal
⌘
Affected
Normal operation

Latest user reports for Safaricom

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

D
Daniel Kiptoo 4 days ago
My Safaricom connection has been unstable, and I am having trouble using mobile data and making calls.
I
Irene Muigai 1 week ago
The internet keeps dropping Osupuko Estate Rongai

What problems are users reporting with Safaricom?

Users most often report the following issues:

  • ⚠️ No Signal
    100
  • ⚠️ Mobile Data Not Working
    0
  • ⚠️ Network Connection Problems
    0
  • ⚠️ Calls Not Connecting
    0
  • ⚠️ Slow Mobile Internet
    0

Affected areas

Reports have recently increased in the following locations:

  • 📍 Nairobi
  • 📍 Amsterdam
  • 📍 Thika
  • 📍 Mombasa
  • 📍 Kisumu
  • 📍 Queens

What can you do now?

No major outages are currently known. If you still experience problems:

  1. Check your internet connection or device
  2. Look for official updates from Safaricom
  3. Submit a report if the issue continues

Are you having problems with Safaricom?

Share your experience with Safaricom. Your report helps others understand whether the service is currently down.

D
Daniel Kiptoo 4 days ago
📍 Postal code 00200
My Safaricom connection has been unstable, and I am having trouble using mobile data and making calls.
I
Irene Muigai 1 week ago
📍 Postal code 00502
The internet keeps dropping Osupuko Estate Rongai
B
Brian Mwangi 1 week ago
📍 Postal code 00100
My Safaricom internet connection has been very unstable today. The connection keeps dropping and pages take a long time to load.
J
Jacob 2 weeks ago
📍 Postal code Thika
No fiber internet
A
Amina 2 weeks ago
📍 Postal code 80100
Safaricom has been having network problems in Mombasa today. Mobile data is very slow and calls keep dropping.
D
Daniel Kiptoo 3 weeks ago
📍 Postal code 00506
Safaricom has been having connection issues. The network keeps dropping and mobile data is extremely slow.
L
Lusasi Nzaywa 1 month ago
📍 Postal code Siaya
Data is a nightmare, Calls are dropping This is the norm in siaya for the past 7 months
I
Isaac Nzioka 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac Nzioka 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 1 month ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
E
Elijah 1 month ago
📍 Postal code 90400
there is no network booster in my area am just requesting if we can get one here in our rural area..MATULANI-NUU-MWINGI
J
James Kamau 1 month ago
📍 Postal code 20100
Safaricom has been very slow in Nakuru today. Mobile data keeps dropping and the connection is difficult to use.
C
Collins 1 month ago
📍 Postal code Nairobi
Mpesa is unavailable
J
Joseph 1 month ago
📍 Postal code Mogadishu
No network signal since yesterday
B
Brian Otieno 1 month ago
📍 Postal code 00100
Safaricom has been having network issues in Nairobi since this morning. The connection keeps dropping and mobile data is very slow.
A
Alvin 1 month ago
📍 Postal code Syokimau
No connection since midnight, crazy when you have work to do at night

Report a service issue

Briefly describe your experience with Safaricom. Your report helps others see if the service might currently be down.

The name you enter will appear next to your report.

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