Where are Safaricom issues reported?

Reported issues are mainly coming from: Nairobi, Los Angeles, Chicago, Addis Ababa, Berlin.

Safaricom down in Kenya? Live outage status and problems

Q: What problems are users reporting with Safaricom?

Users report the following issues: No Signal, Mobile Data Not Working, Network Connection Problems.

Reports (24h)

Is Safaricom down today or working fine?

Currently, there are no major outages affecting Safaricom in Kenya. In the last 24 hours, only a small number of reports have been submitted. The situation is within the normal range.

How is the status of Safaricom determined?

The status is calculated based on user reports submitted during the last 24 hours. A small number of reports usually indicates normal operation.

Based on user reports • Last updated at 29 Jul 2026 at 22:38

Outage report timeline

1 reports were recorded for Safaricom over the past 24 hours.

The first reports appeared around 9am. The highest number of reports occurred around 9am.

Outage reports

Average (last 7 days)

Current

29 Jul 2026 at 22:38

reports

in the last hour

11pm 1am 3am 5am 7am 9am 11am 1pm 3pm 5pm 7pm 9pm Check now

↯

First report

9am

↗

Highest peak

9am · 1 reports

◔

Status

Normal

⌘

Affected

Normal operation

Latest user reports for Safaricom

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

Martin Monroe 4 days ago

Wifi issue fibre I have a business I'm running and you guys just sent a notification that my wifi won't work and that yo...

Michael Limo 1 week ago

network is there but data isnt working, calls also not working properly

What problems are users reporting with Safaricom?

Users most often report the following issues:

⚠️ No Signal

100
⚠️ Mobile Data Not Working

0
⚠️ Network Connection Problems

0
⚠️ Calls Not Connecting

0
⚠️ Slow Mobile Internet

0

Affected areas

Reports have recently increased in the following locations:

📍 Nairobi
📍 Los Angeles
📍 Chicago
📍 Addis Ababa
📍 Berlin
📍 Amsterdam
📍 Mombasa
📍 Kiambu
📍 Warsaw
📍 Atlanta
📍 Kisumu

View outage map

What can you do now?

No major outages are currently known. If you still experience problems:

Check your internet connection or device
Look for official updates from Safaricom
Submit a report if the issue continues

Are you having problems with Safaricom?

Share your experience with Safaricom. Your report helps others understand whether the service is currently down.

Martin Monroe 4 days ago

📍 Postal code 20100

Wifi issue fibre I have a business I'm running and you guys just sent a notification that my wifi won't work and that you'll send people to fix it in a day or 2 and sent 5 gb 5gb is what I spend in a day so idk

Michael Limo 1 week ago

📍 Postal code 30600

network is there but data isnt working, calls also not working properly

Wilson Munyua 1 week ago

📍 Postal code NAIROBI

SAFARICOM, MPESA SMS notifications not working.

Trevor 2 weeks ago

📍 Postal code 00100

Wifi has not been working the past 2 days

Mercy nyamoita osiemo 2 weeks ago

📍 Postal code Kiambu

Home fibre not working

Elijah kibe 2 weeks ago

📍 Postal code Kangema muranga

Slow mobile data

Fred 3 weeks ago

📍 Postal code Machakos

No internet for the last 26 hours. Could it be connected to the 77demos?

Wilson Mwangi 3 weeks ago

No internet for the last 15 hours. The internet stopped working yesterday 06-07-2026 at 4:00 PM.

Bob 3 weeks ago

📍 Postal code Nairobi

No internet

Zunao 3 weeks ago

📍 Postal code Nairobi

Mpesa STK push not going through

Paul Kinuthia 3 weeks ago

📍 Postal code Gikambura Kikuyu

Not able to connect - seem there is no signal

vita Tucker 1 month ago

📍 Postal code Kilifi town

No connection

Edward 1 month ago

📍 Postal code 10100

No network available

Nicholus 1 month ago

📍 Postal code 00100

Network not available

CLYDE EBOSO 1 month ago

📍 Postal code Nairobi

Some transactions goes through to my paybill but no call backs are sent to my system endpoint, its getting messy

Daniel Kiprono 1 month ago

📍 Postal code 30100

Safaricom haifanyi kazi vizuri leo hapa Eldoret intaneti ni ya polepole sana na mtandao unakatika mara kwa mara.

Jabali 1 month ago

📍 Postal code 00100

Safaricom has been very unstable in Nairobi today. Mobile data keeps disconnecting and the network signal is much weaker than usual.

Ryan 2 months ago

📍 Postal code Nairobi

WiFi Internet speeds have been extremely slow over the past 24hrs. Currently on their "40Mbps" package & all the speed tests I've done over this period consistently bring back results of 0.8Mbps or lower. A simple web page is taking more than two minutes to load. Needless to say, the service has basically been unusable. This feels like I'm using dial-up internet.